Privacy policy
Fixuup Ltd – Privacy Policy
Last updated: 15 December 2025
Fixuup Ltd (“Fixuup”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, services, or book an emergency engineer.
By using Fixuup services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Company: Fixuup Ltd
Registered in the UK
Email: hello@fixuup.co.uk
Phone: 0800 000 0000
We are the data controller responsible for your personal data.
2. What Data We Collect
When you use Fixuup services, we may collect:
Identity & Contact Information
Name, email address, phone number
Home address / property location
Service Information
Type of emergency (plumbing, electrical, gas, locksmith)
Details about the issue, property type, access instructions
Payment Information
Call-out fees processed via Stripe (credit/debit card details handled securely by Stripe, we do not store full card numbers)
Technical Information
IP address, device type, browser, pages visited
Cookies and analytics data
Marketing Preferences
Consent to receive newsletters, promotions, and service updates
3. How We Use Your Data
We use your data for the following purposes:
To provide and manage emergency engineer services
To process payments and issue receipts
To communicate about your booking, including confirmations and updates
To improve our website, services, and user experience
To send newsletters and marketing communications (with your consent)
To comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
Contractual necessity – to provide the services you request
Consent – for marketing communications and newsletters
Legitimate interests – to improve services, prevent fraud, and ensure website security
Legal obligations – to comply with applicable UK law
5. Sharing Your Data
We may share your data with:
Engineers – to arrange the emergency service you booked
Service providers – including payment processors (Stripe), email marketing platforms, analytics providers
Legal / regulatory authorities – where required by law or to prevent fraud
We do not sell or rent your personal information to third parties.
6. Data Retention
We retain your personal data only for as long as necessary to:
Provide the service you booked
Comply with accounting, tax, and legal requirements
Maintain marketing and service records (with consent)
After this period, data will be securely deleted or anonymised.
7. Cookies and Tracking
Fixuup uses cookies and tracking technologies to:
Analyse website traffic
Improve user experience
Track marketing campaign performance
You can manage or disable cookies via your browser settings. Essential cookies required for booking and payments cannot be disabled.
8. Your Rights
Under UK GDPR, you have the following rights:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Data portability (receive your data in a usable format)
Withdraw consent (for marketing communications)
To exercise your rights, contact: hello@fixuup.co.uk
9. Data Security
We take the security of your personal information seriously:
Data is stored on secure servers
Payments are handled by Stripe (PCI DSS compliant)
Access is restricted to authorised staff and service providers
10. Children
Fixuup services are intended for users aged 18 and over. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted on our website with the “Last Updated” date. Continued use of Fixuup services constitutes acceptance of any changes.
12. Contact Us
For questions about this Privacy Policy or your personal data, please contact:
Fixuup Ltd
Email: hello@fixuup.co.uk
Phone: 01772 231005
Address: Cotton Court Business Centre, Church Street, Preston, PR1 3BY
